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22 days ago
Hallo @Kajaree
The TAE socket was probably simply cut off by the previous tenant.
A new one must be installed in any case.
Telekom will assume that a TAE socket exists in your flat and must be informed that a new one needs to be installed.
Please fill in your profile, then I can forward it to the team and you can clarify the problem during a phone call.
It is also best to note in your profile when you can best be reached by phone.
Greets -LERNI-
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22 days ago
@Lerni Thank you for reply. I have added my mobile number to my profile.
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21 days ago
Sounds like a plan. I wish you a great day.👍 ^Martin
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6 days ago
Hello @Martin Bo. I have internet. 🙌
The technician was very kind and respectful. He called before coming and arrived punctually. He was kind enough to switch to English when he saw me struggling with my limited German. I could not have asked for a better and straightforward service. Thank you and the team for taking care of this. I truly appreciate the help.
Sincerely,
Kajaree
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6 days ago
Hello @Kajaree,
I am pleased to hear that everything went perfectly.
Thank you very much for the positive feedback and the kind words.
Simply contact us here again, if you have any further questions in the future.
Kind regards
Jonas
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