‎How do I get credit for a closed posting account?

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How do I get credit for a closed posting account?

7 months ago

Dear Telekom Customer Service,

I am writing to inquire about a credit on my April invoice dated March 22, related to posting account number xxxxxx0582. The invoice stated that I would receive a €3.81 credit on the next invoice. However, this account was only used for my router rental contract, which was canceled on March 14, so there won't be any further invoices for this account. My current landline and router contract is under posting account number xxxxxx2716.

Could you please advise how I can receive this credit now that the account has been closed?

Thank you for your assistance.

621

7 months ago
Please delete the numbers or xxx

@phongddo

Xxxxxxx Übersetzung xxxxxxxxx

Ich schreibe Ihnen mit der Bitte, eine Gutschrift auf meiner April-Rechnung vom 22. März zu erhalten, die sich auf das Buchungskonto Nr. xxxxxxxxxxx bezieht. Auf der Rechnung stand, dass ich auf der nächsten Rechnung eine Gutschrift in Höhe von 3,81 € erhalten würde. Allerdings wurde dieses Konto nur für meinen am 14. März gekündigten Router-Mietvertrag genutzt, sodass es für dieses Konto keine weiteren Rechnungen mehr geben wird. Mein aktueller Festnetz- und Routervertrag läuft unter der Kontonummer xxxxxxxx

Könnten Sie mir bitte mitteilen, wie ich diese Gutschrift erhalten kann, nachdem das Konto geschlossen wurde?

0
7 months ago
Real 3 Euro 81 Cent??..not 381 Euro ?
5
Answer
from
7 months ago
Hello @phongddo,

I'm happy to help and explain the options for getting the credit from the account you mentioned.

Are you still available for a call today?

Kind regards

Malte
Answer
from
7 months ago
Hi @Malte M.
Thank you for contacting me. I'm available every day from 11AM, so please feel free to call me at your convenience.

Answer
from
7 months ago
@phongddo,

thank you for the pleasant call. I'm happy that we found a solution for your request.

If you have further questions or requests feel free to write again.

Have a nice day.

Kind regards

Malte
Unlogged in user
Answer
from
Accepted Solution
accepted by
7 months ago
@phongddo,

thank you for the pleasant call. I'm happy that we found a solution for your request.

If you have further questions or requests feel free to write again.

Have a nice day.

Kind regards

Malte
0