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Can't buy data with the credit on my account
vor 3 Jahren
I top up credit and then tried to buy 1.5GB data. I visited pass.telekom.de but the only package I see there was a daily 50MB package. Why am I not allowed to get a monthly 1.5GB data package anymore?
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vor 3 Jahren
@erenay
What exactly is your prepaid tariff?
So it worked before, but now no more? Was there a tariff change in the meantime?
Sounds like a MagentaMobil Prepaid S - without internet included in the tariff. In this tariff there is no 1.5 GByte option available.
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Telekom hilft Team
vor 3 Jahren
Good evening @erenay ,
thanks for writing us here and welcome to our community.
What's about the questions @muc80337_2 asks?
Can you answer to them so we can help you?
Looking forward to read from you.
Best regards Sarah D.
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