‎Can't buy data with the credit on my account

Telekom hilft Community

Telekom Business Community

Privatkunden

Telekom Shops

Kontakt

Can't buy data with the credit on my account

vor 3 Jahren

I top up credit and then tried to buy 1.5GB data. I visited pass.telekom.de but the only package I see there was a daily 50MB package. Why am I not allowed to get a monthly 1.5GB data package anymore?

504

vor 3 Jahren
@erenay

What exactly is your prepaid tariff?

erenay

Why am I not allowed to get a monthly 1.5GB data package anymore?

Why am I not allowed to get a monthly 1.5GB data package anymore?

erenay
Why am I not allowed to get a monthly 1.5GB data package anymore?

So it worked before, but now no more? Was there a tariff change in the meantime?

erenay

I visited pass.telekom.de but the only package I see there was a daily 50MB package.

I visited pass.telekom.de but the only package I see there was a daily 50MB package.

erenay
I visited pass.telekom.de but the only package I see there was a daily 50MB package.

Sounds like a MagentaMobil Prepaid S - without internet included in the tariff. In this tariff there is no 1.5 GByte option available.
0
vor 3 Jahren
Good evening @erenay ,

thanks for writing us here and welcome to our community.

What's about the questions @muc80337_2 asks?

Can you answer to them so we can help you?

Looking forward to read from you.

Best regards Sarah D.
0