In my old apartment, I have been offered a 5G device to increase the speed, since I moved in 2025 and got a new contract, I dont need it and I want to return it. However, the new contract and the data does not show in the app and the device is not shown so I cannot select it for a return. I am still paying for it and I am not using it at all.
Can someone help please to resolve the issue?
EDIT: It seems like someone did something so now I can see it. However, I cannot only select the
5 G Receiver SE to return, it has to be a package with the speedport. I dont want to return the router just the 5G device, anyway around this?
Thanks
vor einem Monat
@Bassem ELMasry Thank you for your feedback. Good to hear that a part is already sorted out.
The hardware is a bundle and we can't cancel only a part. My idea: I will send out a new Speedport Smart 4 and you cancel the complete bundle.
Kind Regards Wiebke
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vor einem Monat
Hey @Wiebke S. Thanks for your input! If that is the only option, then yes lets please do it.
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vor einem Monat
@Bassem ELMasry Thank you for the call. I just ordered the Speedport Smart 4 for you.
To send back the bundle, please use our returns portal: https://www.telekom.de/hilfe/miete/ There you can order the return slip for the hardware bundle.
Kind Regards Wiebke
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