I did not received the written confirmation
3 years ago
Sorry for writing this in English, I don't speak German.
I order a MagentaZuhause XL at Dec 28th 2021 and I was told I would get a written confirmation as well as receive a router before the technician appointment. As I did not get any of those and the appointment is supposed to be today, I wonder in which state my contract is.
Thank you for any information.
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1 year ago
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3 years ago
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3 years ago
Hi @nathyharu
I will gladly check the status of your order. I will need to call you to verify you as the contract holder. When would be a convenient time slot for a call?
Kind regards
Sören G.
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3 years ago
Hi Sören,
Thank you very much for your reply. I can take calls any afternoon.
Best regards,
Nathalia
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3 years ago
Hey @nathyharu,
unfortunately, I couldn't reach you.
We have to contact the technical department to solve this.
I will do this as fast as possible, of course.
We will try it later again.
Kind regards
Christina P.
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3 years ago
@nathyharu thank you for the pleasant call. I have forwarded the request for cancellation and you will receive a confirmation.
Please let us know if you need further assistance.
Best regards
Sören G.
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