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I did not received the written confirmation
vor 3 Jahren
Sorry for writing this in English, I don't speak German.
I order a MagentaZuhause XL at Dec 28th 2021 and I was told I would get a written confirmation as well as receive a router before the technician appointment. As I did not get any of those and the appointment is supposed to be today, I wonder in which state my contract is.
Thank you for any information.
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Telekom hilft Team
vor 3 Jahren
Hi @nathyharu
I will gladly check the status of your order. I will need to call you to verify you as the contract holder. When would be a convenient time slot for a call?
Kind regards
Sören G.
3
Antwort
von
vor 3 Jahren
@nathyharu thank you for the pleasant call. I have forwarded the request for cancellation and you will receive a confirmation.
Please let us know if you need further assistance.
Best regards
Sören G.