I did not received the written confirmation

4 years ago

Sorry for writing this in English, I don't speak German.

 

I order a MagentaZuhause XL at Dec 28th 2021 and I was told I would get a written confirmation as well as receive a router before the technician appointment. As I did not get any of those and the appointment is supposed to be today, I wonder in which state my contract is. 

 

Thank you for any information.

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    • 4 years ago

      Hi @nathyharu

       

      I will gladly check the status of your order. I will need to call you to verify you as the contract holder. When would be a convenient time slot for a call?

       

      Kind regards

      Sören G.

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      4 years ago

      Hi Sören,

       

      Thank you very much for your reply. I can take calls any afternoon.

       

      Best regards,

      Nathalia

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      4 years ago

      Hey @nathyharu,

       

      unfortunately, I couldn't reach you. 

       

      We have to contact the technical department to solve this. Fröhlich

      I will do this as fast as possible, of course. 

       

      We will try it later again. Fröhlich

       

      Kind regards 

      Christina P.

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      4 years ago

      @nathyharu thank you for the pleasant call. I have forwarded the request for cancellation and you will receive a confirmation.

       

      Please let us know if you need further assistance.

       

      Best regards

      Sören G.

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