‎I did not received the written confirmation

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I did not received the written confirmation

3 years ago

Sorry for writing this in English, I don't speak German.

I order a MagentaZuhause XL at Dec 28th 2021 and I was told I would get a written confirmation as well as receive a router before the technician appointment. As I did not get any of those and the appointment is supposed to be today, I wonder in which state my contract is.

Thank you for any information.

234

3 years ago
Hi @nathyharu

I will gladly check the status of your order. I will need to call you to verify you as the contract holder. When would be a convenient time slot for a call?

Kind regards

Sören G.
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3 years ago
Hi Sören,

Thank you very much for your reply. I can take calls any afternoon.

Best regards,

Nathalia
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3 years ago
Hey @nathyharu,

unfortunately, I couldn't reach you.

We have to contact the technical department to solve this.

I will do this as fast as possible, of course.

We will try it later again.

Kind regards

Christina P.
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3 years ago
@nathyharu thank you for the pleasant call. I have forwarded the request for cancellation and you will receive a confirmation.

Please let us know if you need further assistance.

Best regards

Sören G.
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