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I want to cancel my prepaid contract online and keep the number to new provider
vor 4 Jahren
I have a Magenta Mobil Prepaid and now I want to cancel my current prepaid plan and keep my number to a new provider. I have 13.85€ on my credits (6,82€ for the fees of Rufnummermitnahme) Could I cancel my current plan online? And what should I have to do?
Thank you.
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Waage1969
Community Guide
vor 4 Jahren
Hello @Aksorn
have you take a look at this sites:
https://www.telekom.de/hilfe/vertrag-meine-daten/rufnummer/rufnummer-zu-anderem-anbieter-mitnehmen?
Wenn Sie Ihre Mobilfunk-Nummer zu einem anderen Anbieter mitnehmen möchten, kündigen Sie bitte Ihren Prepaid-Vertrag.
Dies können Sie telefonisch erledigen.
Zwei Hinweise für Sie:
Nach Eingang Ihrer Kündigung werden wir den Prepaid-Vertrag mit einer Frist von 14 Arbeitstagen beenden. Sobald Sie Ihre Kündigungsbestätigung erhalten haben, können Sie bei Ihrem neuen Anbieter die Rufnummernmitnahme beauftragen.
Was kostet die Rufnummernmitnahme?
Den aktuellen Preis hierfür finden Sie in der Preisliste Zubuchoptionen Prepaid unter dem Punkt Serviceleistungen.
for simple englisch look here:
If you would like to take your mobile number with you to another provider, please cancel your prepaid contract. You can do this over the phone. Two pointers for you: Please note on the termination that you intend to take the number with you to another provider. Please ensure that sufficient prepaid credit is available for the export fee at the time of the porting request. After receipt of your cancellation, we will terminate the prepaid contract with a period of 14 working days. As soon as you have received your confirmation of cancellation, you can request your new provider to transfer your number. What is the cost of porting my number? You can find the current price for this in the price list of add-on options prepaid under the item Services.
Grets
Waage1969
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Coole Katze
5 Sterne Mitgestalter*in
vor 4 Jahren
Hallo @Aksorn ,
here is the link to the website that explains the steps you have to take, it is in German:
https://www.telekom.de/hilfe/vertrag-meine-daten/rufnummer/rufnummer-zu-anderem-anbieter-mitnehmen
In brief, for a prepaid contract:
- cancel your contract which (I think) can be done by phone (2202)
- indicate during cancellation that you want to take your number to a new provider (make sure there is enough money left for the fees)
- within 14 days you will receive a confirmation
- you can then contact your new provider to port the number
I am not sure whether you could cancel online and indicate that you want to take the number to a new provider. Standard cancellation is possible online.
If you are not successful with English on the hotline you should wait here for the Telekom Team.
Best wishes,
Coole Katze
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Karsten L.
Telekom hilft Team
vor 4 Jahren
@Waage1969 and @Coole Katze gave you the perfect advice. If you need any further help just give me a short text here.
Regards
Karsten L.
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Aksorn
Antwort
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Karsten L.
vor 4 Jahren
Hello @Karsten L.
I still don't understand how to cancel my current prepaid plan. Or just wait for the plan to end without paying extra credit?
thanks a lot!
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Malte M.
Telekom hilft Team
vor 4 Jahren
I would like to explain the procedure to you.
When are you available for a call?
Kind Regards
Malte M.
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