Solved
I would like to move my Telekom home internet.
2 years ago
Hi!
I would like to move my Telekom home internet from one address to another, without changing my contract. How can I do this?
Of course, I am open to have a call with someone from the Telekom hilft Team, in order to provide all the relevant information.
Thank you!
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2 years ago
You have to request an Umzug according to TKG > Umzug mit Telekom Anschluss | Telekom Hilfe (translate with a little help from your friends, Google Translate or DeepL).
Telekom will then check if the same service is possible at your new address. If so, you can book – if not, you will be granted an extraordinary termination.
Kindest,
Thomas
0
2 years ago
@hejtful
i informed the Telekom hilft Team you need help für "Umzug nach TKG ".
After this somebody normally will call you. I don't know when. It can takes hours or longer.
They will look, wether "Umzug nach TKG " is possabily or what else.
They will autentificat you in the beginning of your conversation by call: They will ask you for the six last digits of the IBAN from the Bank Account monthley the bill ist payed.
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2 years ago
Hello @hejtful,
thank you for the reply.
We will try to help you as soon as possible.
I will inform my Colleagues to call you tomorrow from 11:30 to 17 pm.
If you need any help, contact us again.
Kind Regards Khaled A.
Answer
from
2 years ago
Hi @hejtful,
thank you vey much for the pleasant call. It is set for the 3rd March and the technician will arrive between 12:00 and 18:30.
You should receive a confirmation via E-Mail, if not, please give a wink.
Sincerely,
Johannes P.
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2 years ago
@Johannes P.I received the E-Mail notification, thank you very much!
Best regards,
Vitomir
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2 years ago
Hi @hejtful,
thank you vey much for the pleasant call. It is set for the 3rd March and the technician will arrive between 12:00 and 18:30.
You should receive a confirmation via E-Mail, if not, please give a wink.
Sincerely,
Johannes P.
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