I originally wanted to ask about terminating my current contract before its end date because I will be moving in a few months and have recently found out that I may be eligible for a Telekom discount through my employer. However, while reviewing my bills from the past year, I noticed another issue.

I moved from Munich to Hamburg last year and started the new MagentaZuHause M contract at my new address in July 2025.

While living in Munich, I had a MagentaZuhause L contract and paid €48.50 per month after the introductory discount period.

Before moving the contract to Hamburg, I was informed that MagentaZuhause L was not available at my new address and that only MagentaZuhause M could be provided. I was also told that fiber-optic service was expected to become available from October 2025. The customer service staff therefore suggested switching temporarily to MagentaZuhause M for approximately three months and then upgrading to a fiber-optic plan once it became available.

Two issues:

1. Fiber-optic service never came. According to the current availability information, the estimated date has now been postponed to November 2026.
2. More important on my side, after checking my bills, I noticed that I have been charged €48.50 per month for MagentaZuhause M from October 2025 until today—the same amount I previously paid for MagentaZuhause L.

The first two bills after the move were different because of the transition: in August 2025, I was charged €78.04 due to an overlap with the previous MagentaZuhause L contract, and in September 2025, I was charged €25.89 to balance the difference.

Since October 2025, however, the monthly charge has consistently been €48.50 for MagentaZuhause M, as shown in the attached screenshots from the MeinMagenta app. This can't be right. I'd highly appreciate if this could be clarified.

Additionaly, I would also like clarification regarding my upcoming move. I am planning to move to a new address in November 2026 and would be happy to continue using Telekom if internet service is available there. However, I recently discovered that I can receive a discount through my employer’s benefits portal. 

Would it be possible to terminate my current contract when I move and then start a new contract through my employer’s benefits portal? Alternatively, can the employer discount be applied to my existing contract when it is transferred to the new address?

Thank you in advance. If reaching out by phone, please call only after 18:00 on 29 July 2026, as I will have limited availability before then.