installation
vor 3 Jahren
Hello Telekom,
I have a 12:00 appointment with you today for installation at my new apartment. It is now nearly 4pm and still nobody has come. Can you please verify that your technician will be here today?
Thank you. 🙂
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vor 3 Jahren
Hi,
This is mainly a customers-help-each-other-forum. Please call 08003301000 and ask for an English speaking support agent to help you out.
Good luck!
Best wishes,
Thomas
4
Antwort
von
vor 3 Jahren
Such a shame. They used to have an English language hotline, but unfortunately no longer provide it. Please fill you profile, someone from the Telekom hilft team might get back to you.
Also, in many cases no technician has to show up in person in your flat. If you have all necessary equipment, just connect it and check if it works (a Telekom router, e.g., should configure itself automatically).
Best wishes,
Thomas
Antwort
von
vor 3 Jahren
I tried that. And i called to give them the Auswahl and Leitungs-ID. After 5 minutes on the phone and NO ENGLISH, i think he gave me a coupon for unlimited data on my cell while i wait. I already pay for unlimited data on my telekom cell phone account.
still, there is a 69 euro fee and a missed day of work waiting for a technician.
Antwort
von
vor 3 Jahren
Hello and welcome to our community @rhish.
Unfortunately, I could not reach you. Are you still needing help?
If yes, please let me know when I can try it again?
Kind regards,
Martin Bo.
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