I have just started the contract with Telekom almost two weeks ago but until now I still don’t have a stable connection to use. Three technicians has visited and said they can’t repair right on the visits and will call back for further information but I never recieved a call from any of them. I always had to call the customer service and then they booked another visit then same things just repeated until now. I’m working from home so really need reliable connection. Could anyone tell me what I should do next? Thank you!
vor 28 Tagen
Could anyone tell me what I should do next?
I have just started the contract with Telekom almost two weeks ago but until now I still don’t have a stable connection to use. Three technicians has visited and said they can’t repair right on the visits and will call back for further information but I never recieved a call from any of them. I always had to call the customer service and then they booked another visit then same things just repeated until now. I’m working from home so really need reliable connection. Could anyone tell me what I should do next? Thank you!
You can fill up your profil a Teamie will contact you and look into it. Please provide inside your profil your customer number, a call back number and also a timeframe when you are available for calls.
0
vor 28 Tagen
Ah I see. Thank you for your comment! I will do
20
Antwort
von
vor 25 Tagen
Hello@Wiebke S.
Thank you for your prompt reply. I will update here after testing.
Best,
Salem
Antwort
von
vor 9 Tagen
Hello.
Thank you for sending me the router. I have finished the testing and the internet is fixed. May I know how to send the router back to Telekom?
Antwort
von
vor 9 Tagen
Hi @Colorfulsalem,
you can generate a return label using this link.
Sören
Uneingeloggter Nutzer
Antwort
von
Uneingeloggter Nutzer
Frage
von