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3 days ago
Could anyone tell me what I should do next?
I have just started the contract with Telekom almost two weeks ago but until now I still don’t have a stable connection to use. Three technicians has visited and said they can’t repair right on the visits and will call back for further information but I never recieved a call from any of them. I always had to call the customer service and then they booked another visit then same things just repeated until now. I’m working from home so really need reliable connection. Could anyone tell me what I should do next? Thank you!
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3 days ago
Ah I see. Thank you for your comment! I will do
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18 hours ago
Hi@Sören G. and@Khaled A. ,
I have received an email about the new router order, saying I will be charged 6.96euro by monthly for the service. From the last call with Khaled, I understand it is free of charge to test for my internet disruption.
Please help clarify.
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17 hours ago
Hello @Colorfulsalem, if you keep the hardware, we will charge it. So it is only free of charge for the time you test if it would work.
Kind Regards Wiebke
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17 hours ago
Hello@Wiebke S.
Thank you for your prompt reply. I will update here after testing.
Best,
Salem
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