I have just started the contract with Telekom almost two weeks ago but until now I still don’t have a stable connection to use. Three technicians has visited and said they can’t repair right on the visits and will call back for further information but I never recieved a call from any of them. I always had to call the customer service and then they booked another visit then same things just repeated until now. I’m working from home so really need reliable connection. Could anyone tell me what I should do next? Thank you!
vor 7 Monaten
Could anyone tell me what I should do next?
I have just started the contract with Telekom almost two weeks ago but until now I still don’t have a stable connection to use. Three technicians has visited and said they can’t repair right on the visits and will call back for further information but I never recieved a call from any of them. I always had to call the customer service and then they booked another visit then same things just repeated until now. I’m working from home so really need reliable connection. Could anyone tell me what I should do next? Thank you!
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vor 7 Monaten
Ah I see. Thank you for your comment! I will do
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vor 7 Monaten
Hello@Khaled A. and team,
It looks like the internet is disconnected again. Please help me check. It has been on and off a couple times during the day.
Kind regards,
Salem
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vor 7 Monaten
Hello. Could anyone help me with this?
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vor 7 Monaten
Hi @Colorfulsalem,
according to the ticket this issue was escalated to the department that is responsible for the infrastructure.
I requested more information from them. I will inform as soon as I have an answer.
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