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3 days ago
Could anyone tell me what I should do next?
I have just started the contract with Telekom almost two weeks ago but until now I still don’t have a stable connection to use. Three technicians has visited and said they can’t repair right on the visits and will call back for further information but I never recieved a call from any of them. I always had to call the customer service and then they booked another visit then same things just repeated until now. I’m working from home so really need reliable connection. Could anyone tell me what I should do next? Thank you!
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3 days ago
Ah I see. Thank you for your comment! I will do
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2 days ago
Hi @Colorfulsalem,
according to the ticket this issue was escalated to the department that is responsible for the infrastructure.
I requested more information from them. I will inform as soon as I have an answer.
Sören
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from
2 days ago
Hi@Sören G.,
Thank you for your reply.
I’m looking forward for your information and hope the issue will be solved soon as it has carried on for weeks. I really need a stable internet to work from home.
Best,
Salem
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2 days ago
Hello@Khaled A. Could you please send me another router to test like we discussed yesterday?
Thank you!
Salem
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