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4 days ago
Could anyone tell me what I should do next?
I have just started the contract with Telekom almost two weeks ago but until now I still don’t have a stable connection to use. Three technicians has visited and said they can’t repair right on the visits and will call back for further information but I never recieved a call from any of them. I always had to call the customer service and then they booked another visit then same things just repeated until now. I’m working from home so really need reliable connection. Could anyone tell me what I should do next? Thank you!
You can fill up your profil a Teamie will contact you and look into it. Please provide inside your profil your customer number, a call back number and also a timeframe when you are available for calls.
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4 days ago
Ah I see. Thank you for your comment! I will do
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2 days ago
@Colorfulsalem hi the system records since this morning 09:17 an uninterrupted internet connection.
But I'll send you another router to test.
Sören
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2 days ago
Hi@Sören G.
Thank you for your information and support. May I know when the connection will be restored?
Salem
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2 days ago
Hello @Colorfulsalem,
my Colleague sent to you a new router.
You will get it in a few days.
Test it, if it works.
If the router doesn't help, contact us again.
Kind regards
Khaled
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