Internet connection keeps dropping
8 months ago
Hallo!
Since last Friday my internet connection keeps dropping every 20-30 mins
Any help would be appreciated!
many thanks,
Daryl
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8 months ago
Hi Daryl.
You can initiate a line check right from the Kundencenter -> https://www.telekom.de/hilfe/hilfe-bei-stoerungen/leitungspruefung and report an issue if necessary. You could also call 08003301000, Keyword "Störung" – but many of the operators do not speak German, unfortunately. And Telekom does no longer offer a dedicated English language hotline (which they did in the past).
Best wishes,
Thomas
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8 months ago
Thank you for the help Thomas!
Have initiated a line check with the Kundencenter multiple times and when the line gets reset, the same issues keeps happening again 😥
Have now got a technician coming to look at the issue so hopefully they can help
Best wishes,
Daryl
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8 months ago
@D Beaney
Thank you very much for the pleasant conversation earlier 🙂
As discussed, the technician will come on Friday, 20.09.24 between 9 a.m. and 1 p.m. and look at the malfunction 🙏🏽
Feel free to give me a short feedback after the technician appointment 👍🏽
Best regards
Timur
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8 months ago
Hi Timur,
Thank you for the help and for sending over a technician on Friday 🙌
I will update you with the outcome after the appointment 🙂
Best wishes
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8 months ago
@D Beaney
Perfect 🙂
I'm waiting for your feedback 🙌🏽
Best regards
Timur
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