Internet connection problem

Question

Hello.We recently moved to Germany and got Telekom DSL Internet.The technician came today to install the internet. He did something outside the house, changed a cable inside the house (the DSL cable) and checked with his tools something then he left and we don't have an internet connection. In the router the 'Link' LED is blinking which from what I understand it's because there is no DSL connection.What is going on?

Anonymous User · Accepted Answer

For an easy clarification, plse complete
under Profile Settings (“Profil”) - My Settings (“Meine Einstellungen”)
your customer no. (“Kundennummer”) and your phone number (“Rückrufnummer”)

(unless already done).

https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
This data can be read only by you and the
Telekom employees.

So that a direct communication is much easier.

Request for short entry as soon as your data are stored
by means of the “Answer button” (“Antworten”).

Thank you very much.

Regards, widder440

Sabine J. · Answer

Hello @bysebaxx,at first welcome to Telekom and in our community.I'm sorry that the activation of your contract did not work as suspected today. Which router do you use? Did you disconnect the router for a few minutes and restart the engine? Is he then getting a DSL signal?I´d like to support you so we can get your connection running.At least one thing. Can you please add a german callback number in your profile? Best regardsSabine J.

Internet connection problem

Internet connection problem - Not able to connect

No internet connection

Internet connection drops repeatedly

Internet connection enabled

New Internet Connection

Das könnte Sie auch interessieren

Kaufberatung anfragen

Angebote anzeigen

Social Media