Internet Issues
vor 19 Stunden
My internet was working fine today until it was randomly shut off. I made all payments so there is no reason it would be disconnected. Unfortunately now its after hours on a Saturday and I need internet ASAP. Any advice to contact a hotline or anyone can help?
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vor 19 Stunden
The Hotline is 0800 330 1000
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Antwort
von
vor 18 Stunden
I appreciate it but the hotline only speaks German and i only speak English.
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Antwort
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vor 18 Stunden
I appreciate it but the hotline only speaks German and i only speak English.
Then you should at least provide some details on the devices you are using and describe in more detail what exactly is not working.
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Antwort
von
vor 17 Stunden
Hey @IsiahArauz, 👋
thanks for the nice phone call. We've checked your case together. As I mentioned, I’m unfortunately not able to restore your internet connection over the weekend. To help you out, I added free data to your mobile plan.
I also created a ticket with our IT department to find a solution. As soon as we know more, we’ll let you know right away.
If you have any questions in the meantime, feel free to contact me here.
Best regards,
Jonas
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