Internet Issues

vor 19 Stunden

My internet was working fine today until it was randomly shut off. I made all payments so there is no reason it would be disconnected. Unfortunately now its after hours on a Saturday and I need internet ASAP. Any advice to contact a hotline or anyone can help?

57

0

4

    • vor 19 Stunden

      The Hotline is 0800 330 1000

      2

      Antwort

      von

      vor 18 Stunden

      I appreciate it but the hotline only speaks German and i only speak English.

      0

      Antwort

      von

      vor 18 Stunden

      IsiahArauz
      I appreciate it but the hotline only speaks German and i only speak English.

      I appreciate it but the hotline only speaks German and i only speak English.

      IsiahArauz

      I appreciate it but the hotline only speaks German and i only speak English.

      Then you should at least provide some details on the devices you are using and describe in more detail what exactly is not working.

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 17 Stunden

      Hey @IsiahArauz, 👋

       

      thanks for the nice phone call. We've checked your case together. As I mentioned, I’m unfortunately not able to restore your internet connection over the weekend. To help you out, I added free data to your mobile plan.

       

      I also created a ticket with our IT department to find a solution. As soon as we know more, we’ll let you know right away.

       

      If you have any questions in the meantime, feel free to contact me here.

       

      Best regards,

      Jonas

      0

      0

    Uneingeloggter Nutzer

    Frage

    von

    Das könnte Ihnen auch weiterhelfen

    in  

    379

    0

    2

    Gelöst

    vor 5 Jahren

    in  

    646

    0

    7

    in  

    117

    0

    2

    Gelöst

    in  

    621

    0

    2