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vor 4 Monaten
Thank you for your contribution to our community. 🙏🏽
It appears that there was an error with the order. I would be happy to look into this with you. 🙂 When can I reach you at the callback number you provided?
Best regards,
Timur
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vor 4 Monaten
Good afternoon,
I am awaiting the call.
Update: Call complete, thank you for the help!
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vor 4 Monaten
Hello @E A,
thank you for the nice call. 😊
The order is being manually processed.
If nothing happens by Friday, we will intervene and put the order in.
We will call you on Friday after 5 pm.
Kind regards
Belana
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vor 4 Monaten
Thank you @E A for the pleasant call.
As discussed I just ordered the MagentaZuhause XL and the Speedport Smart 4 for rent.
The contract starts on the 1st October. If you have further questions let me know.
Sören
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vor 16 Tagen
How did you fix it, I had the same problem
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vor 16 Tagen
Welcome to our community @hhw197,
sometimes, if an online order fails, my colleagues and I can help and book directly with you. Also, we can have a look at the former order, so we may as well find the reason it failed.
To aid you in your case, just fill out your profile with your customer number and callback number. As soon as you did, just let me know here, so I can call you in your preferred timeframe.
Kind regards
Louisa
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vor 13 Tagen
I'm having the same issue, where the contracts failed and would love someone to call me to get it fixed.
My phone number is on my profile.
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vor 13 Tagen
Having the same issue, if someone can contact me to fix it that would be great.
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vor 13 Tagen
Hi there @Renanb,
and thank you for the pleasant call. Well ... I admit that it is a pretty rare case. 😅
I will check everything tomorrow, but feel free to test it through the other way, and please tell me, if you want me to check it again.
I found the direct link to change the account data of your Telekom Login, too. This way you will be able to get your gmail-address back.
Again:You need to make a new t-online-address in the account (that will be a dummy) and after that you can click at the rubbish bin to disconnect the gmail-address from the login. After that it can be added to any login through the same page (but obviously through "E-Mail-Adresse hinzufügen" or in English add E Mail address).
Sincerely,
Johannes P.
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vor 3 Tagen
Hey Johannes, if you could give me a cLl again, that would be great, as I just received an email confirming the first order I tried to place that still shows as "failed" and I'm afraid I'll get confirmations for the other 2 times I tried, and I rather be on the safe side.
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vor 2 Tagen
Hi @Renanb,
and thank you for the call. 🙂Here is the link which allows you to use your right of withdrawal. It is in German, though, but I am sure a translator will work, because it is not so complicated.
You can go directly to the withdrawal of a landline contract here.
Sincerely,
Johannes P.
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