Good afternoon, I am dropping this (long) note here since I was unable to get in touch with anyone via the service line and I am really hoping that you will be able to help me with this. I left Germany a few months ago already, and prior to the departure I cancelled the contract and returned the router in one of the Telekom stores However, I still keep receiving invoices, which are apparently connected to a router device, based on the item description (a Speedsport Smart 3 device). Looking back at the previous invoices, it looks like I've been charged for two devices ever since April 2023! Back then I had an issue with the internet connection, which I was told was due to the router. It turned out not to have anything to do with it in the end, but I still had to exchange the old router I was using until that date with a new one, as recommended by your store staff. In order to get the new router, they told me I had to return the old one, which I did in the store at the same time with requesting and picking up the new one. The person in charge committed to processing the return request and told me I didn't need to do anything more. I even received the return document via email on the same day (19/04/2023). In spite of that, I've continued to pay the fee for the respective router and have basically paid for two items for one year and half now. Can I please ask for your support in sorting this out? Additionally, I would like to ask for a return for the extra payments incurred in the meantime, can you please let me know what the process for that is? Many thanks in advance!