A Telekom representative recently visited our building regarding a possible fiber optic upgrade.
I would like to ask if it is possible to receive all relevant information by email before making any decision, so I can properly review and understand the offer and contract conditions.
I would like to know:
whether my monthly price would change;
whether a new minimum contract period would begin;
whether additional fees or new hardware would be required;
and the total costs related to the fiber optic connection.
I would also like to clarify that I have not yet agreed to any contract or tariff change.
Thank you in advance.
vor 22 Tagen
First more Information in your Profil
Kundennr
Telefonnr
Telefontimes
your emailadress
Your Produkt now and what you will get now
@Henrique Silva
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vor 22 Tagen
www.telekom.de
https://www.telekom.de/netz/glasfaser?ActiveTabID=glasfaser-tarife&vo=INT14&wt_mc=sk_fnmzgfxx_14_fn-dp_21417216718_192366570900_807775074886_&wt_cc7=e_telekom%20glasfaser%20tarife&gclsrc=aw.ds&gad_source=1&gad_campaignid=21417216718&gclid=EAIaIQobChMIo6m4tvSplAMVLrZoCR3UGxnmEAAYASAAEgISuPD_BwE
@Henrique Silva
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vor 21 Tagen
Hi @Henrique Silva,
I will gladly provide you the requested information. Since those require no further information I can answer question 2 and partially 3 right now.
Your contract period would start new, and it is 24 months, and you will either need a fiber modem and a router that can support your desired internet speed, or you can choose a router that has an integrated fiber modem for example the Speedport 7 or the AVM Fritzbox 5590.
For the other information I can offer you a short call. Just send us a time in which you are available.
Best regards
Sören
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vor 21 Tagen
Hi @Sören G.
Thank you for the information.
I would prefer to keep the communication in writing by email if possible, so I can carefully review all details before making any decision.
Could you please also provide:
At the moment I am satisfied with my current contract, so I would like to fully compare both options before agreeing to any change.
Thank you in advance.
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vor 20 Tagen
Hello @Henrique Silva,
for an individual offer, customer data and authentication are required for data protection reasons.
If you don't want to make a phone call, you can also do so via our contact form:
https://www.telekom.de/kontakt/e-mail-kontakt/telekom-hilft-kontaktformular
Best regards,
Kathrin
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