Is landline phone number mandatory?
1 year ago
Hi,
I am sorry to write this in English, but I cannot speak German yet. When I am trying to purchase one of the tariffs, I am stucking at some point in the online form. Please let me explain the steps I went on:
- Checking connection for the address ("Become a Telekom landline costumer" box is ticked)
- Packet selection (Magenta Zuhause L Flex)
- Router selection (Speedport Smart 4)
- To checkout -> Customer data
In the "personal data" section, it wants "landline phone number" as a must to continue (although I am not taking over previous tenant's internet).
Do I have to have this information to purchase telekom internet tariff, by using the website?
If I do not, how should I continue to the form on the website?
I would be very happy if you can support me by answering my questions,
Thanks in advance
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1 year ago
This should be answered from one of the Teamies from Telekom Hilft Team. Please check your profile if it contains a phone number (mobile or landline) to contact you personally.
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1 year ago
Hi @NoOneElse , thanks for your answer, I have my mobile in my profile.
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1 year ago
That sounds good. Pls wait for the contact call from the Teamies if there aren't any other answers from other guys here.
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1 year ago
it wants "landline phone number"
Just try to fill in your mobile number there, e.g. '+49 160 123 456 7'
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1 year ago
You're welcome @Firat .
Have a great day!
Kind regards Sven Ö.
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8 months ago
Hi, I am also having the same problem with the application.
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8 months ago
Hi @akbak,
and welcome to the community. Could you please add your contact information to your user profile and post a quick answer when it is done?
If you provide with a time frame in which you are available, I will call you.
Sören
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1 year ago
Thanks for reaching me @Sven Ö.
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