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vor 3 Stunden
Please Read
@leohockmorris
https://www.telekom.de/hilfe/vertrag-rechnung/vertrag/umzug/beauftragen?samChecked=true
Are 24 Months of contracht over ?
Nur wenn umzug mit gleichen Leistungen nicht geht, hast du sonderkündigungsrecht.
Was liegt bei dir an DSL oder glasfaser und was im neuen Ort.
Wer versorgt neuen Ort. TELEKOM ?
Dann evtl Kulanz wegen haushaltzusammen führung.
@leohockmorris
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vor 3 Stunden
I'm not sure if a household merger would be possible here either.
Stichwort "Haushaltszusammenführung"
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von
vor 3 Stunden
No it has only been about 10 months since the start of the contract. I am asking this question because I had planned out the form for Termination of Landline under the special reason "termination due to relocation / household reunification", however I am concerned with the process. I have explicitly stated I do not have permission to have a landline connection from the owner and I am worried if I submit the notification Telekom will try to override the connection that is already there.
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vor 3 Stunden
will try to override
No it has only been about 10 months since the start of the contract. I am asking this question because I had planned out the form for Termination of Landline under the special reason "termination due to relocation / household reunification", however I am concerned with the process. I have explicitly stated I do not have permission to have a landline connection from the owner and I am worried if I submit the notification Telekom will try to override the connection that is already there.
No
What at Old home and New home
Dsl how much ..glasfaser how much
@leohockmorris
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vor 2 Stunden
Hallo @leohockmorris
The teamies will will contact you.
If you’re only available by phone at certain times, please add these to your profile under "Weitere Informationen"
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vor 2 Stunden
Hi @leohockmorris,
I was not able to reach you by phone, because it is not possible for us to communicate via E-Mail. We need to have a call to verify, that it is your contract.
If you do not want to talk via phone you can reach us through WhatsApp or Apple Messages. The call would be possible in English, though.
To say something to your question: It is possible to get a right of special termination according to TKG § 60 (telecommunication law), but that has very specific conditions, like you get a right of special termination if it is physically not possible for us, to provide the technical same line at the new address.
Concerning household consolidations there is no explicit right of special termination and will be looked at individually, but it is important if you move to a household with a Telekom contract or not.
Please let me know if you are available for a call or if you prefer the alternative ways of contact.
Sincerely,
Johannes P.
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vor einer Stunde
Thankyou @Johannes P.
I would be available for a call it is just a complicated situation with my phone number being different from the one I use with my data, that is why you could not reach me. Is there a number I could call or is there a way I can reach you directly via whatsapp? If you're available now you can try calling again.
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vor 36 Minuten
There is no direct number to reach us, but you can use the link from Johannes to contact us via WhatsApp. There you will get English support as well @leohockmorris
Please add your other number to your profile if you want us to call again.
Kind regards
Sören
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