Solved
Kabel-Fehler (e0)
1 year ago
Hello Telekom help center,
I am using SPEEDPORT SMART 4 PLUS for my home WI-FI. From the day before yesterday, the internet has not been connected and a yellow blinking light appears in the center of the device. In addition, the display shows the 'Kabel-Fehler(e0)' message.
Could you please let me know how I can fix the error to use my Wi-fi again.
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1 year ago
@Tag_2 Hier Kannst Deine Leitung mal Vorprüfen und auch eine Meldung absetzen
https://www.telekom.de/hilfe/hilfe-bei-stoerungen
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1 year ago
@Chill erst mal, Danke für deine Antwort. Ich habe es bereits mit 'Störungshilfe' versucht, aber es hat nicht funktioniert.
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1 year ago
@Tag_2 thank you for the reply. We will call you tomorrow.
Kind regards
Sören G.
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1 year ago
@Tag_2
Thank you very much for the pleasant conversation earlier 🙂
As discussed, I could see from the photos sent that the fiber optic cable was very bent and probably broke as a result 🙏🏽 This is also indicated by the values in the system. I have now sent you a new fiber optic cable 👍🏽
Give me a short feedback as soon as you have connected the new cable and tested it 🙂 Have a nice weekend.
Best regards
Timur K.
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1 year ago
@Timur K.
I received a new cable last week and the internet is now working well.
Thank you for your prompt action and service.
Best regards,
Tag_2
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1 year ago
@Timur K.
I received a new cable last week and the internet is now working well.
Thank you for your prompt action and service.
Best regards,
Tag_2
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