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1 day ago
@Yaotzin
Irgendwie liest sich das sehr verwirrend.
Könntest Du das noch mal gegliederter mit genauen Angaben der verwendeten Geräte und ggf. mit Screenshots der Fehlermeldungen posten?
Für den Fall, dass Du nicht deutschsprachig bist und Deine Frage per Translator geschrieben wurde:
Bitte dann in der Heimatsprache bzw. in englisch (bevorzugt) nochmal neu formulieren. (ohne Translator)
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1 day ago
you can call me now if its possible
thank you so much, im sorry i was busy atm, you can call me now if its possible
@Christian Ha.
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21 hours ago
Hello @Yaotzin,
I'm sorry no one got back to you.
Let me know a timeframe for a callback.
Kind regards
Belana
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17 hours ago
Hi @Belana M.
After 14:00 I will be available, and also can i get someone that speaks english if possible, thank you
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1 day ago
Yeah sorry, i use speedport smart 4 plus modem, my problem is i had an appointment at 24.06.2025 technician did the installation, but right after he left i tried to connect to my wifi it shows me a sign in page like on the screenshot, modem lights are green and stable, also modem interface looks normal no errors or so, i talked with customer service 3 times and all 3 said different things and hung up on me
also in customer center panel i have this error and in internetzugang section i do not have anschlusskennung which is another thing that they didnt activate my internet, i am still trying to understand what is going on
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17 hours ago
@Yaotzin Wenn beim starten PC die Leitungs ID erscheint,ist dein Anschluss verschaltet und der Techniker muss kommen
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17 hours ago
@*indedemKellersitztderPeller* Technician already came 2 days ago
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14 hours ago
@Belana M.
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13 hours ago
Thanks for the pleasant calls. I'm glad that we could solve the issue. I just have sent you a gift card for all the inconveniences which had to face. One more thing: you will receive an invitation to take part in our customer satisfaction survey tomorrow. If you were satisfied with my service, I look forward to your feedback and a recommendation. Kind regards, ^Martin
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13 hours ago
I'm glad that we could solve the issue.
Thanks for the pleasant calls. I'm glad that we could solve the issue. I just have sent you a gift card for all the inconveniences which had to face. One more thing: you will receive an invitation to take part in our customer satisfaction survey tomorrow. If you were satisfied with my service, I look forward to your feedback and a recommendation. Kind regards, ^Martin
Und was war es nun?
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13 hours ago
Problem is solved, thank you all for helping ♥️
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