‎MagentaZuhause Schnellstart 2 - Kein Netzwerk

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MagentaZuhause Schnellstart 2 - Kein Netzwerk

4 years ago

Hello,

I received a MagentaZuhause Schnellstart 2 today and installed it according to the instructions.

The SIM card has been yesterday activated. But the router only says "Kein Netzwerk" and no Internet access is possible.

Can someone help please?

Kind regards

Rachid Alilou

393

4 years ago
Hi,

are you sure the SIM Card has been activated? How do you know?
0
4 years ago
@rachid.alilou

i informed the Telekom hilft Team, that you need help.

Maybe the SIM is not actived. Normally the SIM for the Schnellstart Router must be activated, and therefor the personality dates of identity card or passport must be used for that. If some letter of the name oder adress is not written like that of the offical dates, than it can be make the same problem.

Please have the personality dokuments (identity card / passport) near the telefon (telefon with that telefonnumber, you wrote in the Community profile for contacts), if someone of the Telekom hilft Team would call you.
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4 years ago
Hi @rachid.alilou,

would you mind telling me who confirmed the activation of the sim card? As of now I can't find the activated card in our system. Could you check if you got an email from the following address, clearing@lieferstatus.de? Please check the spam folder as well.

Kind regards
Sören G.
1
Answer
from
4 years ago
Hi @Sören G.

thanks for the quick reply. I received an e-mail on Oct. 6th saying that the Sim card will be activated automatically after reception of the same e-mail. I haven't found any e-mail from the address you mentionned.

Can you please help me to get it activated?

Thanks.
Unlogged in user
Answer
from
4 years ago
Good evening @rachid.alilou,

I will be happy to take care of the SIM card activation.
When is the best time to reach you?

Kind regards
Christina P.
1
Answer
from
4 years ago
Hello @Christina P. ,

I will be available tomorrow 19.10 at 10am. Is this time suitable for you?

Kind regards,
Rachid Alilou
Unlogged in user
Answer
from
4 years ago
Hello @rachid.alilou,

and sorry for the late reply.
Do you still have issues with the Schnellstart device?

Kind regards
Nico B.
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