‎MeinMagenta app not showing correct data

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MeinMagenta app not showing correct data

2 years ago

Hi,

I've bought a new Speedport Smart 4 Typ A and replaced existing one (which I returned to Telekom). I used backup from the old one to setup new one (so that Wifi, other config data etc. could be transfered).

Anyway, everything works fine, except MeinMagenta app.

For some reason, it no longer shows Wifi data, list of connected devices etc.

Could this be a bug in the app, or there's something more which needs to be done?

Thanks

PS. I've added new router using wizard in app, with device password and that part works fine.

MeinMagenta.png

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2 years ago
Hi @armadillllllllo,

first of all: Welcome to our community. 😄

If your app isn't working properly, please try logging out and in again. If that doesn't help, please check if an update is available for the app.

After that, please make sure that your profile contains your customer data and send me your app-version here. Then I can ask our specialists for further assistance.

Best regards,

Louisa G.
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2 years ago
Hi @Louisa G.,
sorry for late response.

I've tried logging out and logging in again, and nothing really changes. It's the latest iOS version, 23.5.14.

App generally works, only some parts show errors, for example when I click on "Device list" this is what I get:
"Share Wifi" part works correctly.

Best regards,
1
Answer
from
2 years ago
Hey @armadillllllllo,

that's a bit odd. Could you please complete your profile? Then I can ask a special department for help.

Best regards,

Louisa G.
Unlogged in user
Answer
from
2 years ago
Hey @Louisa G.,

sorry for late response, I've entered needed customer information.

Thank you.

Best regards,

1
Answer
from
2 years ago
Thanks for the information @armadillllllllo.

I just have forwarded the case to our technical department.

We will come back to you as soon we get an answer.

Please let me know if you need further assistance.

I wish you a wonderful day.

Kind regards,

Martin Bo.
Unlogged in user
Answer
from
2 years ago
Hello @armadillllllllo.

Most likely, an installation error has crept in one of the updates.

Please reinstall the app and restart the device.

The problem should be solved.

Please give me feedback, so I can come back to the technical department if necessary.

I wish you a great Sunday.

Kind regards,

Martin Bo.

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Answer
from
2 years ago
Hello @Martin Bo.

I've tried it before with just logging out and logging back in. That didn't work.

Reinstalling app seems to fix the problem.

Thank you. This can be closed now.
Unlogged in user
Answer
from
Accepted Solution
accepted by
2 years ago
Hello @Martin Bo.

I've tried it before with just logging out and logging back in. That didn't work.

Reinstalling app seems to fix the problem.

Thank you. This can be closed now.
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