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Moving Abroad: Cannot find a way to cancel Internet
2 years ago
Hello
I have a two year contract for a Speedbox modem 5G XL. Unfortunately we have to leave the country and will not be returning.
I've seen several posts regarding this on this site, but none of the links to the forms are working properly for me. I have not been able to speak with anyone who also speaks english unfortunately. If someone could please help me with getting the ball rolling on canceling our contract with the speedbox, that would be incredibly helpful. Thanks a lot!
Brock
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Accepted Solution
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2 years ago
I believe this may be the form you're looking for:
https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/kuendigung-umzug-ausland
I'm only a simple user in this community. In case you need any help beyond the link above, please wait for a member of the support team to respond here.
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2 years ago
So this is a form to cancel a mobile phone plan, I need to cancel my 5G Internet Speedbox XL. It works from a SIM card and 5G , but I am not sure that it's the same form? Can anyone speak to this?
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2 years ago
Speedbox is sold along with all the other mobile plans on the "unterwegs" part of the DT wesite hence I believe the above mentioned form should be the right one.
Anyway, I'll highlight this thread to the support team, they should know how to handle your request.
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2 years ago
I thought that could possibly be the case due to it having a sim card similar to the mobile plans.
Either way, thanks for your help, I really appreciate it!
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2 years ago
Good evening @TeleBrock ,
thanks for your writing and welcome to our community.
I'll understand the issue you have by figuring out which way you need to use to cancel the contract.
If you're moving abroad it is possible to cancel your contract with a term of month. For this it is necessary to send us one of the following needed verifications: deregistration certificate of registry office, certificate of your new employer or the marching orders
@lejupp already gave you the right link for this cancellation. Please use this form, fill in all data and this to us.
If there are further questions - I'm here for you.
Best regards
Sarah D.
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