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Moving to a new apartment

2 years ago

I am moving to a new apartment, but the apartment does not have Telekom as internet provider(Magenta Zuhause).

Can I switch my contract in this case or what do I need to do?

332

2 years ago

Emeka

I am moving to a new apartment, but the apartment does not have Telekom as internet provider(Magenta Zuhause).

I am moving to a new apartment, but the apartment does not have Telekom as internet provider(Magenta Zuhause).

Emeka

I am moving to a new apartment, but the apartment does not have Telekom as internet provider(Magenta Zuhause).

you have a telekom contract in yout current apartment ?

Since when? When can it be finished (have look on the latest bill, page2)
1
Answer
from
2 years ago
Yes I have a telekom contract since 27.02.2023(few months ago)

This is what is written in my bill:

27.02.23 - Aktuelles Ende der Mindestvertragslaufzeit: 26.02.25 Kündigungsfrist: 1 Monat - Eingang der Kündigung spätestens am: 26.01.25, um stillschweigende Verlängerung zu vermeiden.

I want to know if they can provide alternative internet for me in the new location.
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2 years ago
@Emeka

i will inform somebody of the Telekom hilft Team, that you need help.
5
Answer
from
2 years ago
Hi @Sören G.
Thank you so much. I will be available from 4pm today. Thank you!
Answer
from
2 years ago
Hi @Emeka,

thank you for the pleasant call. As we have discussed the Telekom can't provide you with an internet connection at your address therefore you have special right to cancel the contract. You can use this online form to cancel the contract.

If you have further question shoot me a message.

Sören G.
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2 years ago
Thank you so much @Sören G.
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2 years ago
Hi @Emeka,

thank you for the pleasant call. As we have discussed the Telekom can't provide you with an internet connection at your address therefore you have special right to cancel the contract. You can use this online form to cancel the contract.

If you have further question shoot me a message.

Sören G.
0
2 years ago
Hello,
I am moving apartments and would like to move my current Telekom package to the new apartment.

Can someone help with this?

1
Answer
from
2 years ago
Hello @chrisbreakell,

please excuse my late response. I'm more than happy to help you arrange your move, and I just tried to reach you on your mobile phone. Unfortunately, it seems the mobile number provided is incorrect. Could you please click on the following link https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile and update your current phone number? Once you've done that, please let me know when I can reach you (e.g., 1-3 PM). I'll give you a call and assist you in scheduling the move.

Best regards,

Jonas W.
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