‎my account does not show my contracts listed

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my account does not show my contracts listed

3 years ago

I have created an account with the Zugangsnummer and Persönliches Kennwort numbers that was sent to me via mail.

I also entered Kundennummer in to my account. But when I click my contracts in customer center I see no contracts listed, I click + sign to add a contract and it lists my landline number with the same Kundennummer. But it mentioned something like " this account is under another contract holder" so I can't manage that account.

Another issue is: I can't change my address online but it apartment number was entered incorrectly. as 17 instead of 17B. how can I get this changed?

(I can't reach to call center because I can't speak German)

688

3 years ago
Please stick to one thread

https://telekomhilft.telekom.de/t5/Telefonie-Internet/Phone-number-of-customer-service-that-speaks-english/m-p/5865006#M1492405
7
Answer
from
3 years ago
Hello @cengizh,

thanks for the nice call.

As I said, the technical will come tomorrow and set up everything for you.

Make sure that he has access to the main connection.

I wish you all the best with the appointment tomorrow and update us how everything goes. 😊

For further questions, just let me know.

Kind regards

Sana A.
Answer
from
3 years ago
Hello I have my dsl setup ready and I am online via it.

I would like to get help on a couple things;

1) my contracts page is still empty, contracts are not listed.
2) it seems like I have 3 phone numbers. it does not seem right?
3) I still have incorrect address listed at : https://www.telekom.de/kundencenter/persoenliche-daten#rechnungsempfaenger
number needs to be 17B not 17

I can share screen shot from a DM message.
Answer
from
3 years ago
Hi @cengizh,

thanks again for the very nice conversation.

As promised here is the link to the registration process for our customer center.

If you register correctly with the data of the new contract, everything should be visible there.

The three phone numbers are included in the contract, just as I told you. But you are free to choose which one you want to use and how many of them.

And last but not least: I will take care of the correction of your invoice and the address in the contract.

Please let me know if you have any further questions.

Kind regards,

Louisa G.
Unlogged in user
Answer
from
Accepted Solution
accepted by
3 years ago
Hello again @cengizh,

as I mentioned in our phone call we have to reactivate your contract due to some unfortunate reasons.

Afterwards we can check your costomer center again and handle this issue as well.

We can stay in contact via this community.

If you should ever be in need of further assistance please let me know.

Best regards,

Louisa G.
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