Sorry for English post... my German is not good yet.
Technicians failed to install my internet today because my home address is different from the actual address of the connection. I live in a big apartment complex, and all the cables are actually connected to the neighboring address.
The technician told me that I have to change my address. I went to this URL https://www.telekom.de/hilfe/vertrag-rechnung/vertrag/aenderung/adressaenderung to change my address, but I cannot find where I can set a different connection address from my home address.
Can you help me on this?
vor 22 Stunden
@aegookja Don't worry, the team members will fix this issue. I have ecalated your problem.
Have last 6 digits of IBAN ready for identification, they will call you. You may leave preferred contact time in your contact profile.
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vor 22 Stunden
Thank you. Where can I find the "contact profile"?
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vor 22 Stunden
Where can I find the "contact profile"?
Thank you. Where can I find the "contact profile"?
In the top.right..circle
@aegookja
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vor 20 Stunden
@aegookja Thank you for the short call. I am sure we can fix it. But one thing: Do you need a second contract for the different address or a movement form your home address to the other address?
Kind Regards Wiebke
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