To whom it may concern,

I have recently moved to a new Apartment and my internet was activated on 23 September 2021. But I have been unable to actually connect to anything outside of my LAN. When I connect to the network it prompts me to sign into it stating: "we are currently optimizing out systems for you. Unfortunately this page is not at the moment accessible. Please try again Later." I have also reached out to the English help line: 08003301080, but have not been able to connect to anyone. I spoke with someone yesterday, using the regular telekom help-line, saying that the system was just being laggy and to wait until today to reach out again. 

Please respond at your earliest convenience.