Solved
My house internet is not working
4 years ago
To whom it may concern,
I have recently moved to a new Apartment and my internet was activated on 23 September 2021. But I have been unable to actually connect to anything outside of my LAN. When I connect to the network it prompts me to sign into it stating: "we are currently optimizing out systems for you. Unfortunately this page is not at the moment accessible. Please try again Later." I have also reached out to the English help line: 08003301080, but have not been able to connect to anyone. I spoke with someone yesterday, using the regular telekom help-line, saying that the system was just being laggy and to wait until today to reach out again.
Please respond at your earliest convenience.
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4 years ago
Good evening!
Just to clarify, which tariff is booked for you and which router do you use?
Have you been able to activate your landline phone numbers?
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4 years ago
Fair enough. I was told the line just needed to be reactivated, since it had been setup in the past by a telekom personnel at my local store.
Thank you for your assistance thus far.
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4 years ago
Hi @Ian Waites,
Thank you very much for your message.
I have checked your internet line.
There seems to be an error on the port.
That's why I've booked you an appointment with the technician on 28 September between 8am and 12pm.
Can you be at home on this appointment?
If you need another appointment, please let me know.
Best regards
Markus Km.
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4 years ago
Understood. I will be available for that time and day. Thank you for the assistance.
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4 years ago
Hi @Ian Waites,
Thank you very much for your message.
I have checked your internet line.
There seems to be an error on the port.
That's why I've booked you an appointment with the technician on 28 September between 8am and 12pm.
Can you be at home on this appointment?
If you need another appointment, please let me know.
Best regards
Markus Km.
0
4 years ago
Great, thank you very much for your answer.
Please let me know if everything worked out.
Many greetings
Markus Km.
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