My Internet Order
4 years ago
Dear Sir or Madam,
On 17th August, I have ordered an Internet in my new apartment.
However, to date, I have not heard any update from you. So, I would like to ask, what is the status of my order?
And, if everything is okay with the order, when can I expect to get the internet installed?
Please let me know if you need more information from me.
Many Thanks,
Glorian
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4 years ago
Hiya!
Welcome to the "Telekom hilft" discussion board. This is a public board and most members are Telekom customers just as you.
In your case, you will need assistance from a Telekom team member. So, please enter your contact details into your profile (cf. "HIER Profildaten ergänzen" link in my signature) for them to be able to contact you. If you have a "Auftragsnummer", also add the number into the further details. This information is only available to Telekom team members.
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4 years ago
thanks for your contact.
I will get in touch with the special department, depend on your contract issue.
Please let me know which time-frame you prefer for a call back.
And also, please enter your costumer number in your personal details.
Thank you in advance & kind regards
Christina P.
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4 years ago
Hi @Christina P. ,
I have sent you a personal message.
There, I have sent you the available time for a call back.
Thank you very much for your answer.
Glorian
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4 years ago
Hi @Christina P. ,
I have been waiting for a call today, and I have not got any call back.
Could you please kindly check whether I can get the call soon to discuss about the issue that I am facing?
Many Thanks,
Glorian
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4 years ago
I directly sent you the solution for your issue via DM.
Kind regards
Christina P.
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