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Need English assistance - technician did not show up
vor einem Monat
I ordered internet service on Friday, Nov 15. A technician was supposed to come to my house today but did not arrive, and I can’t get more information online. I do not speak German so am unable to use the information call in number. Can I please get help in English?
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Telekom hilft Team
vor einem Monat
Hey @PMurray, 👋
I am sorry to hear that the technician did not arrive at all - that should not have happened. You should be able to book a new appointment online via https://termin.telekom.de/verschieben. This website is also available in English.
If that doesn't work, I'd be happy to give you a call, so we can schedule an appointment that suits you. In that case, please save your mobile phone number in your profile here and tell me when I can reach you best. 😊
Regards,
Jonas
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