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Technician did not show up
vor 2 Jahren
I waited for technician from 11:30 on 9/12/2022 for appointment scheduled between 12 and 18:30. Technician says her rung my bell and called so my appointment was canceled because there was no answer. I took a walk to the shop where I signed up to find out what the issue was. The technician was given a number that was entered incorrectly in the Telekom system. How is it my responsibility to pay for another call when I was home, bell is working and the sales person who signed me up for the contract typed my cellphone number incorrectly?
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Telekom hilft Team
vor 2 Jahren
Hello @Munda,
thanks for the nice and short phone call. 🙂
As wished, I will call you in about 30 minutes.
Kind regards
Sana A.
3
Antwort
von
vor 2 Jahren
Hello @Munda,
welcome to our Community!
Thanks for the nice call.
I am sorry for the inconvenience, as wished I changed your callback number.
I will take care of the costs for the missed appointment.
Feel free to update us how your appointment went. 🙂
For further questions, just let me know.
Kind regards
Sana A.