Solved

Technician did not show up

2 years ago

 


I waited for technician from 11:30 on 9/12/2022 for appointment scheduled between 12 and 18:30. Technician says her rung my bell and called so my appointment was canceled because there was no answer. I took a walk to the shop where I signed up to find out what the issue was. The technician was given a number that was entered incorrectly in the Telekom system. How is it my responsibility to pay for another call when I was home, bell is working and the sales person who signed me up for the contract typed my cellphone number incorrectly?

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  • Accepted Solution

    accepted by

    2 years ago

    Hello @Munda

     

    welcome to our Community! 

     

    Thanks for the nice call. 

     

    I am sorry for the inconvenience, as wished I changed your callback number. 

    I will take care of the costs for the missed appointment. 

     

    Feel free to update us how your appointment went. 🙂

     

    For further questions, just let me know. 

     

    Kind regards 

    Sana A. 

     

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