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Technician did not show up

vor 2 Jahren

 


I waited for technician from 11:30 on 9/12/2022 for appointment scheduled between 12 and 18:30. Technician says her rung my bell and called so my appointment was canceled because there was no answer. I took a walk to the shop where I signed up to find out what the issue was. The technician was given a number that was entered incorrectly in the Telekom system. How is it my responsibility to pay for another call when I was home, bell is working and the sales person who signed me up for the contract typed my cellphone number incorrectly?

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5

    • Akzeptierte Lösung

      akzeptiert von

      vor 2 Jahren

      Hello @Munda

       

      welcome to our Community! 

       

      Thanks for the nice call. 

       

      I am sorry for the inconvenience, as wished I changed your callback number. 

      I will take care of the costs for the missed appointment. 

       

      Feel free to update us how your appointment went. 🙂

       

      For further questions, just let me know. 

       

      Kind regards 

      Sana A. 

       

      0

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