Hello, I already have a DSL contract with Telekom, and I am moving into a newbuilt which is operated by a company. Their technical building manager has told me (with capital letters) that Telekom is NOT supported. However, Telekom insists it can provide its services. I had applied for extraordinary termination, which got rejected, and a cancellation date was set at the end of the contract period, in 6 months.
Trying to explain all this to someone in the support chat, he offered a second contract for the new address because he couldn't un-cancel or make changes the first contract. This triples the problems instead of solving anything. He then logged off from the chat abruptly when I told him no I will not sign a second contract. lol.
It is far more probable the building manager is right, and telekom might have an old record (the whole neighborhood was rebuilt after all). Is there anything I can do? Get the two parties to talk to each other?
vor 3 Monaten
Welcome to our community @user_387e86,
I'll gladly assist you in this matter. Could you please fill out your profile with your customer-number and callback-number? To do so, just go to your own profile, go to its settings and then on the first page activate the switch seen in this screenshot:
After you filled out the info, please let me know when a short call would suit you best.
Kind regards
Louisa
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vor 3 Monaten
Thanks again for talking to me 🙂 Nice that you already have an installation appointment for next Thursday 🙏🏽 Have a nice day and I'll get back to you next week.
Best regards
Timur
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vor 2 Monaten
Hello,
The MNET technician came today, and the line is active.
I can confirm the connection with Telekom, everything works :) Thanks everyone involved for solving the issue:)
Best,
George
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vor 2 Monaten
Great George, I'm really pleased to read that everything worked out 😊
Have fun with your fiber optic connection and have a great day 🙌🏽
Best regards
Timur
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