‎No access to the Internet despite a working router and an activated line

Solved

No access to the Internet despite a working router and an activated line

2 years ago

Hello everyone,

I got an issue while trying to connect to the wifi after activating my line (DSL router SpeedPort Smart 4 Typ B), it suddenly displayed “please log in” on my smartphone with this message:

"Willkommen! Bitte wenden Sie sich an den Telekommunikationsanbieter Ihrer Wahl. Geben Sie dort die nachfolgend aufgeführte Vorwahl und Leitungs-ID an, um ihren Anschluss ggfs. ohne Technikerbesuch bereitzustellen [...]" (page on anschlussinfo.de). The router has been power cycled, reset and is running fine.

Can you please suggest what should be my next step? My Deutsch is absolutely bad, so I can speak English only. Should I call the hotline? Can anyone provide me please the Phone number of customer service that speaks English?

Thanks in advance!

198

0

9

Accepted Solution
accepted by
2 years ago
Hey @Oleksii Chuiev,

thanks again for your time and patience.

I'm glad that everything is finally working.

Best regards

Louisa G.
0
0

This could help you too

No access to the Internet despite a functioning router and an activated line

2 years ago

in

Festnetz & Internet

137

0

3

Solved

There is no internet access - new contract

4 years ago

in

Festnetz & Internet

1621

0

4

No internet connection despite everything working well

2 years ago

in

Festnetz & Internet

192

0

2

Fiber optic line not activated

4 years ago

in

Festnetz & Internet

1334

0

7

Solved

No internet despite 35 eur balance

2 years ago

in

Mobilfunk

543

0

3

Popular tags last 7 days

You might also be interested in

Request purchasing advice
Fill out our online contact form quickly and easily so that we can advise you personally in a timely manner.
To the contact form
View offers
Informieren Sie sich über unsere aktuellen Internet-Angebote.
Zu den Internet-Angeboten