You might also be interested in
Request purchasing advice
Fill out our online contact form quickly and easily so that we can advise you personally in a timely manner.
View offers
Informieren Sie sich über unsere aktuellen Internet-Angebote.
Fill out our online contact form quickly and easily so that we can advise you personally in a timely manner.
Informieren Sie sich über unsere aktuellen Internet-Angebote.
5 years ago
Welcome to Telekom-Hilft, @Mirin ,
if the phone plug is too old (no " TAE "-Dose) to Telekom should replace it by the correct one.
The Plug should look like this, so the Router that ist connected to it should get a link and get online.
Is this the plug at your apartement?
Marcus
3
Answer
from
5 years ago
Hi @Mirin and welcome here
Can you make a screenshot from the telephone plug ?
Kind regard
Answer
from
5 years ago
Thank you for your reply, I'm sorry for my late reply. I didn't have internet.
@Nico B. @dunikohler
This is my DSL socket look like...
Answer
from
5 years ago
Thank you for your reply! @Marcus_S
I'm sorry for my late reply, I didn't have internet
This is my socket look like
Miri
Unlogged in user
Answer
from
5 years ago
Hello @Mirin and welcome to our community.
Like @dunikohler already said, a photograph from the current dsl socket would be greatly appreciated.
You can also fill out your profile including your customer number and mobile phone number.
Kind regards
Nico B.
0
5 years ago
@Mirin,
the DSL socket itself seems fine although the attachment looks a bit dodgy.
Wi-Fi is fine right? Or are you also having problems with that?
What lights are blinking / flashing when you plug it in?
Also, fill out your profile, so I can take a closer look on the situation itself.
Kind regards
Nico B.
2
Answer
from
5 years ago
@Nico B.
Die TAE hängt ja nur noch an einem Draht, dem 1b. Der 1a ist ab. Das kann ja nicht funktionieren.
Answer
from
5 years ago
Unlogged in user
Answer
from
5 years ago
@Mirin Due to the mention @Hubert Eder just made, regarding the faultiness of the DSL socket, we need to talk about a possible replacement / rearrangement of cabling.
Please tell me, when I can call you.
Kind regards Nico B.
1
Answer
from
5 years ago
Thank you for your reply! @Nico B.
I put my customer number and phone number.
I am available except for 3rd and 4th July.
Thank you!
Kind Regards,
Miri
Unlogged in user
Answer
from
Accepted Solution
accepted by
5 years ago
thank you for the call.
Like we discussed, there will be a technician coming to your apartment on the 01st of July between 8am and 1pm.
If there are any other questions, please don't hesitate to contact me again.
Kind regards Nico B.
0
Unlogged in user
Ask
from