No internet access

4 years ago

Hello,

my internet is not working since 9th of March. It says no internet access. I sent an email yesterday. Didn't get any reply yet.

 

My router is TP-Link 743C

 

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6

  • 4 years ago

    @btanwer and here?

    Hier Kannst Deine Leitung mal Vorprüfen und auch eine Meldung absetzen
    https://www.telekom.de/hilfe/hilfe-bei-stoerungen

    0

  • 4 years ago

    Hallo @btanwer ,

    mein Englisch ist zu schlecht, deshalb schreibe ich in deutsch.

    Ist "TP-Link 743C" die richtige Bezeichnung? Ich kann keinen Router mit diesem Namen finden.

    Hat der Internet-Zugang schon mal funktioniert?

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    Answer

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    4 years ago

    Hello patti Müller, 

    I don't understand the system much.

    The router name is TP-LInk_74C

    And the model is Archer VR600v

     

    I am using the same router from the beginning and this is first time the problem appear...

    Thanks in advance.

    Answer

    from

    4 years ago

    Hello Patti Müller, 

    I don't understand the system much.

    The router is  TP-Link_743C

    And the model is Archer VR600v

     

    I am using the same router from the beginning and this is first time the problem appear ...

    Thanks in advance.

    Answer

    from

    4 years ago

    @btanwer , i think, "TP-Link_743C" is the name of your WiFi (or called " SSID ") .

    The model name ist Archer vr600v

    The router is kompatible with line speeds up to 100Mbit/s.

    What is the result of the "onlline Störungsmeldung" the link from @Chill erst mal above?

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  • 4 years ago

    Hello @btanwer

    Could you figure out what the problem was? Did you restart your Router once? Are you able to connect the internet via LAN (cable)? Or is your whole internet not working?

    Regards
    Karsten L.

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