No internet for a day, and no way to register an outage
2 months ago
On Monday my internet went out for a few minutes but I was easily able to reconnect. It has now been out since Tuesday morning (now Wednesday Morning) and I cannot register an outage because I don't have a landline phone number. What can I do to ensure that this outage is not specific to my building or router and in need of a technician?
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2 months ago
www.telekom.de/stoerung
Deine Festnetznummer findest du in deiner Auftragsbestätigung oder auch in jeder Rechnung
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2 months ago
Aber diese Nummer funktioniert nicht, wenn ich versuche, das Störungsformular zu verwenden
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2 months ago
Aber diese Nummer funktioniert nicht, wenn ich versuche, das Störungsformular zu verwenden
Aber diese Nummer funktioniert nicht, wenn ich versuche, das Störungsformular zu verwenden
Die Rufnummer aus deiner Festnetzrechnung?
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2 months ago
I cannot register an outage because I don't have a landline phone numbe
On Monday my internet went out for a few minutes but I was easily able to reconnect. It has now been out since Tuesday morning (now Wednesday Morning) and I cannot register an outage because I don't have a landline phone number. What can I do to ensure that this outage is not specific to my building or router and in need of a technician?
If you have internet from Deutsche Telekom, you have been assigned three landline phone numbers. Please check your documents. You can also lookup the numbers using the MeinMagenta smartphone app, which is available for both iOS and Android.
Best wishes,
Thomas
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2 months ago
Hello @lacysilas96, we can definitely sort that out. Please fill out your profile details with a callback number and your customer number and then give us feedback here.
Kind Regards Wiebke
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2 months ago
Thank you @Wiebke S. , I've updated my profile with that info!
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2 months ago
Thank you for calling. A DSLAM has failed in your region. Our field service is already working on the problem.
Kind Regards Wiebke S.
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