Gelöst
No Wi-Fi Connection
vor 3 Jahren
Hello,
I lost internet connection as of today - 02/07/2022 04:00am. I tried to call hotline but we couldn’t speak English and also somehow I couldn’t open an issue case online. Can you please help me on this one?
I already restarted it couple of times but lights are not functioning fine like it should be. Only Status and WLAN lights are lighting white but it was Status line as green when it works properly. I also had similar issue a couple of weeks ago too but then it fixed and now, happening again. Any help is appreciated. I am working remotely from home and it puts me in a really bad situation.
Thanks,
Begum
1152
19
Das könnte Ihnen auch weiterhelfen
vor 11 Monaten
110
0
1
vor 4 Jahren
408
0
2
vor 3 Jahren
I meant 04/07/2022 with “as of today” not 02/07/2022 - sorry for confusion.
1
Antwort
von
vor 3 Jahren
Hallo @Begum Aslanturk ,
please provide more information. Could you try the following:
Use a webbrowser and go to http://speedport.ip if this does not work try http://192.168.2.1
Then please click on status. Take a screenshot as shown below and - important - mask the information as I did in blue.
Best wishes,
Coole Katze
Uneingeloggter Nutzer
Antwort
von
vor 3 Jahren
@Begum Aslanturk
Unfortunately you do not write about tariff and router model and what the latter shows.
The most simple reason if there is no WiFi connection (i.e. your end device like smartphone or laptop does not receive the signal )is that you accidentially switched off the WiFi by unintendedly pressing the router's WiFi button.
If however the WifFi signal is there, but nevertheless no internet connection, then the situation is more complex. It can be the router or the network connection
Try e.g. this site https://www.telekom.de/hilfe/hilfe-bei-stoerungen/leitungspruefung
9
Antwort
von
vor 3 Jahren
it is Smart 3. I tried to use the link that Cool Katze shared but when I enter my Rufnummer with 040 start and then try to go next step it automatically added +49 for the beginning and turned “something is wrong” message. Do you know how can I fix it?
it is Smart 3.
I tried to use the link that Cool Katze shared but when I enter my Rufnummer with 040 start and then try to go next step it automatically added +49 for the beginning and turned “something is wrong” message. Do you know how can I fix it?
Hallo @Begum Aslanturk ,
please connect to your WiFi/WLAN and then try the link. As the WLAN-LED is on it should be possible to access the router's configuration page.
Ideally turn off your mobile data on your smartphone and then connect to the WLAN. Then try that link or better type in the browser 192.168.2.1
Best wishes,
Coole Katze
Antwort
von
vor 3 Jahren
@Coole Katze I did what you have said but it still automatically changed my Rufnummer. I have tried various devices but always same. It also didn’t work before like that. As I am constantly having Wi-Fi problems, I am familiar with many check points 🥲
Antwort
von
vor 3 Jahren
Hi @Begum Aslanturk ,
could you send a screenshot of the dialogue that changes your phone number? I am confused.
Please mask personal numbers and data.
Best wishes,
Coole Katze
Uneingeloggter Nutzer
Antwort
von
vor 3 Jahren
Hello @Begum Aslanturk,
I just had a look at the line. It seems to me that we need an appointment with a technician.
I am trying to call you in a minute.
Kind regards Inga Kristina J.
1
Antwort
von
vor 3 Jahren
Hi @Begum Aslanturk,
thank you for the short call.
I'll call you again at 10 p.m.
Kind regards Inga Kristina J.
Uneingeloggter Nutzer
Antwort
von
vor 3 Jahren
Hi @Begum Aslanturk,
thanks again for the nice phone call.
I made an appointment with a technician for Wednesday between 8 and 12 a.m.
I hope the problem with the line can be fixed then.
If you have any questions, please write again here.
Kind regards Inga Kristina J.
3
Antwort
von
vor 3 Jahren
Hello @Begum Aslanturk,
the technician was there yesterday and wrote in the ticket, that our part of the line is fine. But there is an electrical short circuit on the cables in the house. An electrician has to check it.
Here in your other thread the problem with the line in the house had already been detected in May. Your landlord has to make sure that an electrician looks after the cable in the house.
Kind regards Inga Kristina J.
Antwort
von
vor 3 Jahren
Hi @Inga Kristina J.
The technician and the electrician will come next week to fix it up together. Meanwhile, Telekom sent MagentaZuhause Schnell-Start but they said the sim card will be activated which wasn’t. I sent an email to telekom@lieferstatus.de with bestellnummer and PIN but they replied like below and I don’t know what to do as next thing. Can you or someone else here help me about it?
Antwort
von
vor 3 Jahren
Hello @Begum Aslanturk,
thanks for nice call.
As discussed, the Sim card is activated now. 😊
For further questions, just let me know.
Kind regards
Sana A.
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
Hello @Begum Aslanturk,
the technician was there yesterday and wrote in the ticket, that our part of the line is fine. But there is an electrical short circuit on the cables in the house. An electrician has to check it.
Here in your other thread the problem with the line in the house had already been detected in May. Your landlord has to make sure that an electrician looks after the cable in the house.
Kind regards Inga Kristina J.
0
Uneingeloggter Nutzer
Frage
von