‎Order confirmation email not received

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Order confirmation email not received

3 years ago

Hello Telekom,

I applied for an Internet/landline contract on 27.05.2022. Since that day I didn't receive new information about it: I don't when the router is going to arrive and when the technician can configure the connection.

I try to track the order, but my contract number only have 9 number instead of 10. So, I need help with this problem. I work from home so this is really a hard situation for me.

Thanks!

679

3 years ago
Hello @jcutillas

Welcome to the community.

Further parameters are only checked when the order is placed to determine whether your tariff can be switched. This usually takes up to 3 weeks.

For example:

VDSL ports still free? Cross cable not full ?

You should fill out your profile completely so that the Telekom helps team can look it up for you.

Link in my signature.

Please enter the callback number / order number in the profile.

Also your period of time when you can best be reached by phone.

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3 years ago
Hey! @Marcel2605 Thanks for your answers.

I just add the missing information on my profile.
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3 years ago
Hello @jcutillas

Great.. Then please wait for the @Telekom hilft Team .

Be patient, the team is busy.

Many greetings

Marcel
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3 years ago
Hi @jcutillas,

Please check your emails.

Your confirmation was sent on 27 May.
Your connection will be installed on 21 June.
Could you find the email?

Many greetings
Markus Km.
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3 years ago
Hey @Markus Km.
Yes, I received the email, but the technician didn't come yesterday, he didn't even call to cancel or something.
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3 years ago
Hello @jcutillas,

I'm sorry to read that the appointment with the technician to set up your landline didn't take place.

On which time are you available for a call so I can organise you a new fixed date?

Kind regards

Malte M.
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3 years ago
Hey @Malte M.

I’m available at any hour for a call

Thanks!
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Accepted Solution
accepted by
3 years ago
@jcutillas,

thank you for the pleasant call. I'm glad that we could solve your request.

As discussed via phone I'm going to contact you on the the 1st of July again.

Have a nice evening.

Kind regards

Malte M.
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3 years ago
@jcutillas,

I'm writing you again on this day like we discussed on the phone.

Did the appointment with the technician took place as expected?

Kind regards

Malte M.
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3 years ago
Hey! @Malte M.

Yes, the technician came that day and everything work well

Thanks for your help
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3 years ago
Good morning @jcutillas , thank you for the response. I forwarded your answer to @Malte M. .

If you have any further questions, please let us know. Have a great day!

Kind regards Sven Ö.
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