Dear Telekom,
I ordered two services recently. One is Magenta TV MegaStream (Order Number XXXXX). I ordered it with the help of customer service and didn't receive any email. The activation was supposedly to be done by today. But the order Status show's only Order placed. It's not even in processing.
The other was for new Router Besser WLan (Order Number XXXXXX). But the order is not processed and I am not sure when the Router can be shipped. I couldn't connect customer service because of long waiting time.
Many thanks and regards
*for Data protection order number deletet*
vor einem Monat
@Anirban I assume there was an error during the booking process that now needs to be corrected. This also explains why you haven't received an order confirmation yet. As soon as this is resolved, you will receive the order confirmation and the updated execution date.
Kind Regards Wiebke
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5
von
vor einem Monat
hello @Anirban,
welcome to our community.
I'm pleased to help you.
I deleted the order number from the open conversation for your data protection.
When do you have time?
I would like to call you, then check the contracts.
Kind regards Khaled
von
vor einem Monat
Hi @Khaled A. You can call me now or anytime before 14:00 CET or around 16:00 CET
Many thanks
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von
vor einem Monat
Hello @Anirban,
thank you very much for the call. Your appointment has been successfully booked.
Could you please confirm if your internet service is now active, or if you still need any assistance?
I am here to help you with anything you need.
Kind regards,
Khaled
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von
vor 18 Tagen
Thanks a lot. All good
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Akzeptierte Lösung
akzeptiert von
vor 18 Tagen
Hello @Anirban,
thank you very much for the call. Your appointment has been successfully booked.
Could you please confirm if your internet service is now active, or if you still need any assistance?
I am here to help you with anything you need.
Kind regards,
Khaled
Hinweis:
0
Uneingeloggter Nutzer
von