Hello Telekom Team,
My 2 year contract expired earlier this year, and unfortunately, I had to cancel it today out of frustration. I’ve made several attempts to get support including visits to Telekom stores and using WhatsApp support today but I received contradictory or unhelpful information, possibly due to language barriers.
I’ve been generally satisfied with Telekom and would still prefer to remain a customer if a better offer is possible.
Could you please forward my request to the customer retention team, and if possible, arrange contact with someone who can assist me in English?
Thank you in advance and kind regards
vor 3 Stunden
@User1379
the Teamies are informend.
greats
Waage1969
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vor 3 Stunden
Thank you! Have a nice weekend
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vor 3 Stunden
Thank you for your message and your detailed feedback 🙏🏽 Too bad you haven't received a good offer or feedback yet 😕
I'd be happy to support you 🙂 However, the customer recovery colleagues are no longer available and won't be back until Monday 👍🏽 When can I reach you on Monday? 🙌🏽
Best regards
Timur
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