Hello Telekom Team,
My 2 year contract expired earlier this year, and unfortunately, I had to cancel it today out of frustration. I’ve made several attempts to get support including visits to Telekom stores and using WhatsApp support today but I received contradictory or unhelpful information, possibly due to language barriers.
I’ve been generally satisfied with Telekom and would still prefer to remain a customer if a better offer is possible.
Could you please forward my request to the customer retention team, and if possible, arrange contact with someone who can assist me in English?
Thank you in advance and kind regards
vor 2 Tagen
@User1379
the Teamies are informend.
greats
Waage1969
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vor 2 Tagen
Thank you! Have a nice weekend
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vor 2 Tagen
Thank you for your message and your detailed feedback 🙏🏽 Too bad you haven't received a good offer or feedback yet 😕
I'd be happy to support you 🙂 However, the customer recovery colleagues are no longer available and won't be back until Monday 👍🏽 When can I reach you on Monday? 🙌🏽
Best regards
Timur
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vor einem Tag
Thanks a lot @Timur K. 10-11 AM on Monday would work for me! 🙂
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vor 5 Stunden
Thank you very much for the pleasant conversation earlier 🙂
As discussed, I have forwarded you to my colleagues from customer recovery 👍🏽 They will then make you a special offer 🙂
Have a great start to the week.
Best regards
Timur
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vor einem Tag
@User1379
A personalised offer... as a private customer you are in the mass market and there is not much room for bargaining.
Attractive new customer offers do not cover the costs, hence they are granted only at the beginning of a contract.
Contract prolongation does not bring comparable conditions.
If you do an upgrade then on the one hand side you might get a several months reduction, however the 24-months sum in € might be quite similar to what you have now.
I had to cancel it today
Hello Telekom Team,
My 2 year contract expired earlier this year, and unfortunately, I had to cancel it today out of frustration. I’ve made several attempts to get support including visits to Telekom stores and using WhatsApp support today but I received contradictory or unhelpful information, possibly due to language barriers.
I’ve been generally satisfied with Telekom and would still prefer to remain a customer if a better offer is possible.
Could you please forward my request to the customer retention team, and if possible, arrange contact with someone who can assist me in English?
Thank you in advance and kind regards
That might turn out to be a problem.
Telekom infrastructure ist not dimensioned to allowing a contract for each TAE plug out there in the area. Hence - depending on whether in your area there is a shortage of ressources - it could turn out that in one month from now you will be without DSL internet service, or that you will have to choose a max. 16 Mbit/s contract from another service provider (or Telekom). Because your fast connection is given to a different customer.
In case in your area Telekom has already done the fiber infra (not necessrily also in your house) - also then possibly no fast DSL contract is possible any more.
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vor einem Tag
@muc80337_2 Thanks for your feedback! On the offer part, I do have some opinions and counter arguments based on anecdotes but anyway that would be out of scope for this thread.
The TAE plug/shortage part is quite interesting though - didn't know that so thanks for sharing. On that front I've also had a weird experience lately. When I was moving 2 years back I was told Telekom covers Fibre here as it's a new building and that's the contract which I bought. Though recently when I went to a store to extend my offer, they told me it's not fibre contract so I was quite surprised by that. According to them the building supports fibre but my contract is DSL.
I'm looking for fibre connections so let's see if something works out with Telekom with a new contract or the competitors.
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vor 23 Stunden
@User1379
There is a lot of confusion... fiber comes in the variants FTTC (means cabinet in the street has fiber connection, houses are connected via copper/VDSL), FTTB (means the fiber is in the cellar of the house, an appartment is connected via copper/VDSL) and FTTH (fiber comes into the appartment).
What is often conceived as "real fiber" is the FTTH variant, when change from fiber to Ethernet/LAN or WLAN is done in the appartment.
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