Hello, apologies for English but my German is very poor. I have not had internet since yesterday. I have tried resetting both the router and modem, and after, the router gives me the PPPoE Error E2. After a while, the router then appears normal and says that I am connected to the internet. However, I have tried to connect with many devices and even LAN, but none work.
I also went to 192.168.2.1 and it says that I have an active connection. I tried to reset my IP address and now it says that my internet connection disconnected.
vor 11 Stunden
Hi @theslabtour,
Thank you for contacting us.
PPPoE Error E2 usually means the router can’t connect properly. Please unplug both the router and fiber modem for 2–3 minutes, reconnect the modem first, then the router.
Best regards
Fadi R.
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vor 11 Stunden
I tried that and it did not help. When i go to 192.168.2.1 it says that my internet connection is disconnected. I dont have the PPPoE Error E2 anymore.
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vor 11 Stunden
Hi @theslabtour
It is a glass fiber connection with a separate modem? Is the lamp on the modem steady green?
If so, then the modem has an internet connection. Then the problem must be located after that.
Please check at first the LAN cable between the modem and the router. Maybe try another cable to make sure that it's not defective.
Best regards Inga Kristina
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vor 10 Stunden
how do i access the log?
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vor 10 Stunden
2025-10-27 22:27:25 (R010-3) Internet connection established. The public WAN IP assigned by the ISP : <removed>2025-10-27 22:27:21 (R104) Info: PADS packet received from the HG2025-10-27 22:27:21 (R103) Info: PADR packet sent from the HG2025-10-27 22:27:20 (R102) Info: PADO packet received from the HG2025-10-27 22:27:20 (R101) Info: PADI packet sent from the HG2025-10-27 22:27:14 (R007) DSL is available (DSL synchronization is established). DSL upstream: <2639>, DSL downstream: <21435>.2025-10-27 22:26:48 (R008) DSL synchronization begins (training).2025-10-27 22:26:12 (R008) DSL synchronization begins (training).2025-10-27 22:25:46 (R008) DSL synchronization begins (training).2025-10-27 22:25:29 (R006-1) DSL is no longer responding (successful DSL synchronization was lost).2025-10-27 22:25:25 (R108) Info: Multiple PADI requests were not answered by the network-side interface; the interface to the internet connection (DSL socket / link socket / fiber optic socket) is being reinitialized.2025-10-27 22:24:47 (G101) <removed> <removed> Login successful.2025-10-27 22:22:44 (W001) Wi-Fi station deregistered from the 5.0 GHz frequency band: Computer name: iPhone, MAC address: <removed>2025-10-27 22:22:30 (W001) Wi-Fi station deregistered from the 5.0 GHz frequency band: Computer name: MacBookPro, MAC address: <removed>2025-10-27 22:15:05 (H001) DHCP is active: Wi-Fi MacBookPro <removed> <removed> 255.255.255.0 <removed> <removed> 18144002025-10-27 22:15:04 (W019) WLAN registration via 5.0 GHz frequency band successful: Computer name: , MAC address: <removed> connected to SSID MagentaWLAN-24VZ with 5.0 GHz frequency band2025-10-27 22:15:02 (H001) DHCP is active: WLAN iPhone <removed> <removed> 255.255.255.0 <removed> <removed> 18144002025-10-27 22:15:01 (W019) WLAN registration via 5.0 GHz frequency band successful: Computer name: , MAC address: <removed> connected to SSID MagentaWLAN-24VZ with 5.0 GHz frequency band2025-10-27 22:14:20 (R101) Info: PADI packet sent by the HG2025-10-27 22:14:17 (R009) Internet connection disconnected by Speedport Smart 4R Type A.2025-10-27 22:14:17 (R106-2) Info: PADT packet sent by the HG. Reason: HG restart or user manually disconnected from the internet.2025-10-27 22:14:17 (R105) Info: PADT packet received from HG2025-10-27 22:14:15 (A104) Access data transmitted by the configuration service2025-10-27 22:14:14 (A103) The device with firmware version <010152.4.7.000.0> is contacting the configuration service.2025-10-27 22:14:09 (T101) The device with firmware version 010152.4.7.000.0 has successfully updated the system time.0000-00-00 00:00:00 (T103) No response from the time server.0000-00-00 00:00:00 (T103) No response from the time server.0000-00-00 00:00:00 (R010-1) Internet connection established for automatic configuration.0000-00-00 00:00:00 (R104) Info: PADS packet received from the HG0000-00-00 00:00:00 (R103) Info: PADR packet sent from the HG0000-00-00 00:00:00 (R102) Info: PADO packet received from the HG0000-00-00 00:00:00 (R101) Info: PADI packet sent from the HG0000-00-00 00:00:00 (R007) DSL is available (DSL synchronization is established). DSL upstream: <2639>, DSL downstream: <21435>.0000-00-00 00:00:00 (R008) DSL synchronization is starting (training).0000-00-00 00:00:00 (M102) The device with firmware version <010152.4.7.000.0> has successfully completed the boot process.0000-00-00 00:00:00 (M101) The device has been reset to factory settings.0000-00-00 00:00:00 (T000) The current system time is not available.
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vor 10 Stunden
22:26:12 (R008) DSL synchronization begins (training).2025-10-27 22:25:46 (R008) DSL synchronization begins (training)
2025-10-27 22:27:25 (R010-3) Internet connection established. The public WAN IP assigned by the ISP : <removed>2025-10-27 22:27:21 (R104) Info: PADS packet received from the HG2025-10-27 22:27:21 (R103) Info: PADR packet sent from the HG2025-10-27 22:27:20 (R102) Info: PADO packet received from the HG2025-10-27 22:27:20 (R101) Info: PADI packet sent from the HG2025-10-27 22:27:14 (R007) DSL is available (DSL synchronization is established). DSL upstream: <2639>, DSL downstream: <21435>.2025-10-27 22:26:48 (R008) DSL synchronization begins (training).2025-10-27 22:26:12 (R008) DSL synchronization begins (training).2025-10-27 22:25:46 (R008) DSL synchronization begins (training).2025-10-27 22:25:29 (R006-1) DSL is no longer responding (successful DSL synchronization was lost).2025-10-27 22:25:25 (R108) Info: Multiple PADI requests were not answered by the network-side interface; the interface to the internet connection (DSL socket / link socket / fiber optic socket) is being reinitialized.2025-10-27 22:24:47 (G101) <removed> <removed> Login successful.2025-10-27 22:22:44 (W001) Wi-Fi station deregistered from the 5.0 GHz frequency band: Computer name: iPhone, MAC address: <removed>2025-10-27 22:22:30 (W001) Wi-Fi station deregistered from the 5.0 GHz frequency band: Computer name: MacBookPro, MAC address: <removed>2025-10-27 22:15:05 (H001) DHCP is active: Wi-Fi MacBookPro <removed> <removed> 255.255.255.0 <removed> <removed> 18144002025-10-27 22:15:04 (W019) WLAN registration via 5.0 GHz frequency band successful: Computer name: , MAC address: <removed> connected to SSID MagentaWLAN-24VZ with 5.0 GHz frequency band2025-10-27 22:15:02 (H001) DHCP is active: WLAN iPhone <removed> <removed> 255.255.255.0 <removed> <removed> 18144002025-10-27 22:15:01 (W019) WLAN registration via 5.0 GHz frequency band successful: Computer name: , MAC address: <removed> connected to SSID MagentaWLAN-24VZ with 5.0 GHz frequency band2025-10-27 22:14:20 (R101) Info: PADI packet sent by the HG2025-10-27 22:14:17 (R009) Internet connection disconnected by Speedport Smart 4R Type A.2025-10-27 22:14:17 (R106-2) Info: PADT packet sent by the HG. Reason: HG restart or user manually disconnected from the internet.2025-10-27 22:14:17 (R105) Info: PADT packet received from HG2025-10-27 22:14:15 (A104) Access data transmitted by the configuration service2025-10-27 22:14:14 (A103) The device with firmware version <010152.4.7.000.0> is contacting the configuration service.2025-10-27 22:14:09 (T101) The device with firmware version 010152.4.7.000.0 has successfully updated the system time.0000-00-00 00:00:00 (T103) No response from the time server.0000-00-00 00:00:00 (T103) No response from the time server.0000-00-00 00:00:00 (R010-1) Internet connection established for automatic configuration.0000-00-00 00:00:00 (R104) Info: PADS packet received from the HG0000-00-00 00:00:00 (R103) Info: PADR packet sent from the HG0000-00-00 00:00:00 (R102) Info: PADO packet received from the HG0000-00-00 00:00:00 (R101) Info: PADI packet sent from the HG0000-00-00 00:00:00 (R007) DSL is available (DSL synchronization is established). DSL upstream: <2639>, DSL downstream: <21435>.0000-00-00 00:00:00 (R008) DSL synchronization is starting (training).0000-00-00 00:00:00 (M102) The device with firmware version <010152.4.7.000.0> has successfully completed the boot process.0000-00-00 00:00:00 (M101) The device has been reset to factory settings.0000-00-00 00:00:00 (T000) The current system time is not available.
It seems that the router is configured for DSL, that is not what you want for fiber. The router needs to be reconfigured for use with an external modem, the modem needs to be connected to the blue "WAN" port.
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vor 10 Stunden
Hi @theslabtour
I have a separate modem. The lamp is steady green. I went to 192.168.2.1 and it now says that I have an internet connection again, but I still cannot use the internet on any of my devices. I tried with a different LAN cable.
I have a separate modem. The lamp is steady green. I went to 192.168.2.1 and it now says that I have an internet connection again, but I still cannot use the internet on any of my devices. I tried with a different LAN cable.
That's good. So the connection is established.
Another question, as in the logs I can see much "DSL": Is there still a cable connected to the DSL socket of the router? If so, please plug it off.
The cable between the modem and the router should be connected to the blue LINK socket.
Best regards Inga Kristina
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vor 10 Stunden
The modem and router are connected to the blue LINK socket. I had the DSL cable connected as well - but before the internet was working even with this connected
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vor 10 Stunden
disconnecting the DSL cable fixed the issue! I just moved into my apartment and i guess the DSL cable was left over from before. I just thought i needed to plug it in
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vor 3 Minuten
Great, thank you very much for your final feedback. 😊
Exactly, the DSL cable must not be plugged in. 🙏🏽 Glad to hear it's working now.
Best regards
Timur
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