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Questions from Service Setup

1 year ago

First of all, I apologize for writing in English; my German is not sufficient for this technical topic.

I registered for Telekom internet service through CHECK24 on 05.02.2024. On the same day, I received an Auftragsbestätigung for a technician appoint on 20.02.2024. The next day, I received another Auftragsbestätigung for an earlier appointment on 15.02.2024. At the time, I assumed that I was given an earlier time because it became available. The appointment 15.02.2024 occurred and I was connected to the internet with no issues.

I moved the appointment on 20.02.2024 to 05.03.2024 because I was attempting to cancel it through the customer service center. I believe the appointment is not necessary since I already successfully connected my service. However, I have not be able to connect my contact to my customer service center account and additionally I received a message yesterday stating that my Speedport Smart service package was cancelled and removed from my account. This is confusing because I am currently using my Speedport Smart to connect to the internet. I would appreciate some assistance with connecting my contract to my customer service account as well as ensuring that my service is properly configured.

Thank you:

Accepted Solution
accepted by
1 year ago
Hey @ij3,

thanks for your time by the phone.

As we already discussed I cancelled the appointment for the 5th March 2024 and with the doubled order for your landline plan.

You can use your current router on because it belonged to the right contract as we checked so far.

I will call you again tomorrow and we're going to fix your issue with your Kundencenter Login.

For today, I wish you a nice and relaxing evening.

By tomorrow,

Sarah D.
0
1 year ago
Hey @ij3 ,

unfortunately I couldn't reach you just a few few minutes ago.

For your Telekom-Login follow these steps:

https://meinkonto.telekom-dienste.de/telekom/account/registration/assistant/userstatus.xhtml

If you have already a Telekom Login and started it the mentioned way, then please come here back to me.

Friendly regards

Sarah D.
0
Accepted Solution
accepted by
1 year ago
Hello Sarah:

I'm sorry the call didn't connect, I'm not sure why that happened.

I was able to complete that process. However, I now have two Telekom accounts under two different email addresses, which is not a problem. I will simply close the account with no contract.

Thank you very much for your assistance!
0
1 year ago
Hey @ij3,

thanks for your quick response.

I'm happy to read that your Telekom Login is now working and you can use your account with all details.

Wish you all the best and have a nice weekend!

Best regards

Sarah D.
0