Recieved a follow up e-mail asking for scans of my ID card, registration paper and debit card
12 hours ago
Recently I have started the process of getting an internet connection to the flat I have gotten registered at, today as my order has started being processed I have recieved an e-mail with the following text
"um Ihren Auftrag kümmern wir uns gern. Vorab brauchen wir noch folgende Dokumente in Kopie von Ihnen:
• Deutscher Personalausweis oder Reisepass
• Meldebescheinigung (nicht älter als 1 Jahr)
• die Kopie der Bankkarte mit der IBAN (Vorder-u. Rückseite)
Sobald uns Ihre Unterlagen vorliegen, leiten wir alles in die Wege.
Sie können Ihre Dokumente ganz einfach im Internet hochladen und uns zuschicken. Sollte dies nicht funktionieren, senden Sie es per Post"
Is this legitimate? The e-mail it's been sent from seems to be legitimate as it ends with @dms-reply.telekom.de but I'd rather make sure
Will a polish ID card be accepted? The question asks for either a german one or a passport, of which I have neither
The third question asks about a scan of bank card with visible IBAN number, what card is it supposed to be? I believe it most likely means debit card but debit cards don't have IBANs on them, so I'm unsure if I understand it correctly
Or perhaps a bank statement?
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9 hours ago
Hello @JKaczmarek,
I'm happy to help and take a closer look at that. Please complete your profile with your contact and customer number.
Kind regards
Malte
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